Annual report E 2017-18 final

14 اﻟﺘﻘﺮﻳﺮ اﻟﺴﻨﻮي اﻟﺨﺎﻣﺲ م ٢٠١٨ - ٢٠١٧ ﻣﺎﻧﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻈﻠﻤﺎت 3 ﻟ Total Number of Complaints Received I` [OL 6TI\KZTHU 6MÄJL Assistance Requests Complaints 760 334 Complaint Category Number (ZZPZ[HUJL 9LX\LZ[Z 760 *VTWSHPU[Z 334 ;V[HS 1094 *Assistance Requests: Examine issues, and provide information in areas such as prison visits; phone calls; prison; detention Centre medical services; access to education. Relevant recommendations are made, wherever appropriate. ** Complaints: Require investigation of the application of relevant laws and regulations Origin VM *VTWSHPU[Z Individuals International Organisations Local Organisations Initiated by Ombudsman 1040 3 50 1 Origin Number 0UKP]PK\HSZ 1040 0U[LYUH[PVUHS 6YNHUPZH[PVUZ 50 3VJHS 6YNHUPZH[PVUZ 3 0UP[PH[LK I` 6TI\KZTHU 1 ;V[HS 1094