Annual report E 2017-18 final
4 اﻟﺘﻘﺮﻳﺮ اﻟﺴﻨﻮي اﻟﺨﺎﻣﺲ م ٢٠١٨ - ٢٠١٧ ﻣﺎﻧﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻈﻠﻤﺎت 3 ﻟ ,W LV QRZ DOPRVW ÀYH \HDUV VLQFH WKH LQDXJXUDWLRQ RI WKH 2PEXGVPDQ 2IÀFH LQ WKH .LQJGRP RI %DKUDLQ 7KH ODVW ÀYH \HDUV KDYH EHHQ D EXV\ DQG FKDOOHQJLQJ WLPH DQG , WKRXJKW LW ZRXOG EH ÀWWLQJ WR XVH WKLV RXU ÀIWK $QQXDO 5HSRUW WR UHÁHFW RQ RXU MRXUQH\ 7KH 2IÀFH RI WKH ,QGHSHQGHQW 2PEXGVPDQ ZDV VHW XS E\ 5R\DO 'HFUHH LQ UHVSRQVH WR WKH UHFRPPHQGDWLRQV DQG SDUDJUDSK G RI WKH %DKUDLQ ,QGHSHQGHQW &RPPLVVLRQ RI ,QTXLU\ %,,&, DQG DV SDUW RI WKH VWUDWHJ\ IRU EXLOGLQJ D EHWWHU IXWXUH LQ %DKUDLQ 7KH 2IÀFH ZKLFK FRQVLGHUV FRPSODLQWV DJDLQVW HPSOR\HHV RI WKH 0LQLVWU\ RI ,QWHULRU LV WKH ÀUVW RI LWV NLQG LQ WKH *XOI UHJLRQ DQG WKH 0LGGOH (DVW 2XU HPEOHP ZLWK ÀYH SDUWV V\PEROL]LQJ WKH ÀYH EDVLF SULQFLSOHV XQGHUSLQQLQJ RXU ZRUN LQGHSHQGHQFH FUHGLELOLW\ LPSDUWLDOLW\ DFFRXQWDELOLW\ DQG WUDQVSDUHQF\ ZDV VHOHFWHG WR UHÁHFW RXU FRPPLWPHQW WR GR MXVWLFH WR WKH LPSRUWDQW WDVN ZLWK ZKLFK ZH KDG EHHQ HQWUXVWHG 7KH 2PEXGVPDQ 2IÀFH LQYHVWLJDWHV LQGLYLGXDO FRPSODLQWV DOOHJLQJ PLVFRQGXFW RU FULPLQDO DFWV E\ FLYLOLDQ RU SROLFH SHUVRQQHO RI WKH 0LQLVWU\ RI ,QWHULRU WKDW PD\ ZDUUDQW FULPLQDO RU GLVFLSOLQDU\ SURFHHGLQJV &RPSODLQWV PD\ DOVR EH UHFHLYHG IURP ZLWQHVVHV RU FLYLO VRFLHW\ RUJDQLVDWLRQV 2YHU WKH \HDUV WKH 2IÀFH KDV DOVR UHVSRQGHG WR PDQ\ UHTXHVWV IRU DVVLVWDQFH IURP FRPSODLQDQWV LQ WKH FRPPXQLW\ RU LQ GHWHQWLRQ ZKR KDYH D GLIÀFXOW\ RU FRQFHUQ WKDW GRHV QRW DOOHJH VWDII PLVFRQGXFW EXW ZKLFK GRHV UHODWH WR WKH VHUYLFHV SURYLGHG WR WKHP E\ 02, SROLFH DQG VWDII ZRUNLQJ LQ WKH FRPPXQLW\ RU LQ SODFHV RI GHWHQWLRQ 7KH 2PEXGVPDQ 'HFUHH IXUWKHU FRQIHUV WKH ULJKW WR FDUU\ RXW PRQLWRULQJ YLVLWV WR DOO SODFHV RI GHWHQWLRQ WR HQVXUH WKDW GHWDLQHHV DQG LQPDWHV DUH QRW VXEMHFWHG WR WRUWXUH LQKXPDQ RU GHJUDGLQJ WUHDWPHQW 7KH ÀUVW 7KH 2PEXGVPDQ 2IÀFH PRQLWRULQJ YLVLW WR -DX 5HIRUP DQG 5HKDELOLWDWLRQ &HQWUH ZDV UHSRUWHG LQ SXEOLF LQ 6HSWHPEHU 7KLV ,QVSHFWLRQ 5HSRUW ZDV WKH ÀUVW RI LWV NLQG E\ DQ LQGHSHQGHQW RYHUVLJKW ERG\ LQ %DKUDLQ DQG UHFRPPHQGDWLRQV IRU FKDQJH ZHUH PDGH 7KH 0LQLVWHU RI ,QWHULRU 02, DFFHSWHG DOO WKH 2PEXGVPDQ UHFRPPHQGDWLRQV DQG VXEVHTXHQWO\ WRRN WKH YHU\ ZHOFRPH VWHS RI FRPPHQFLQJ D SURJUDPPH RI ZRUN WR SURJUHVVLYHO\ EXLOG QHZ DFFRPPRGDWLRQ GHVLJQHG WR FRQIRUP ZLWK LQWHUQDWLRQDO VWDQGDUGV WR UHSODFH H[LVWLQJ EXLOGLQJV DW -DX 2YHU WKH ODVW ÀYH \HDUV WKH 2IÀFH KDV DOVR LQYHVWLJDWHG HYHU\ GHDWK LQ GHWHQWLRQ LQ %DKUDLQ DQG WKH GHDWK RI DQ\ GHWDLQHH WUDQVIHUUHG IURP D GHWHQWLRQ IDFLOLW\ WR KRVSLWDO 7KH LQYHVWLJDWLRQ RI D GHDWK FRQVLGHUV WKH FDXVH RI GHDWK DQG WKH DGHTXDF\ RI WKH FDUH SURYLGHG WR WKH GHFHDVHG GHWDLQHH ,W DOVR FKHFNV WKDW WKH WUHDWPHQW RI WKH GHWDLQHH ZDV KXPDQH DQG KXPDQ ULJKWV FRPSOLDQW DQG WKDW DQ\ OHVVRQV WKDW FDQ EH OHDUQHG DUH WKURXJK 2PEXGVPDQ UHFRPPHQGDWLRQV EURXJKW WR WKH DWWHQWLRQ RI WKH DSSURSULDWH DXWKRULWLHV 'HDWKV LQ GHWHQWLRQ FDXVH JUHDW KHDUWDFKH IRU WKH IDPLOLHV ZKR ORVH WKHLU ORYHG RQH DQG ZH KDYH ZRUNHG KDUG RYHU WKH \HDUV WR GHYHORS RXU LQYHVWLJDWLYH PHWKRGRORJ\ DQG XQGHUVWDQGLQJ RI EHVW SUDFWLFH LQ WKLV LPSRUWDQW DUHD RI RXU ZRUN 7KH WUXH WHVW RI DQ 2PEXGVPDQ 2IÀFH LV WKH FKDQJH UHVXOWLQJ IURP LWV HIIRUWV 0RUH WKDQ RI LQGLYLGXDOV SDUWLFXODUO\ WKRVH GHWDLQHG DZD\ IURP WKHLU IDPLOLHV KDYH EHHQ SRVLWLYHO\ DIIHFWHG E\ 2PEXGVPDQ UHFRPPHQGDWLRQV DQG RWKHU LQWHUYHQWLRQV IROORZLQJ -VYL^VYK I` the Ombudsman
Made with FlippingBook
RkJQdWJsaXNoZXIy MjIwNTU=