UNOFFICIAL TRANSLATION BY THE INDEPENDENT OMBUDSMAN’S OFFICE
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2- Prisoners or detainees who have difficulty communicating are
provided for
Indicators
Telephone and translation services are provided promptly.
Information is in a range of formats.
Evidence
Staff
Ask
If translation services are available, when they would be used and by whom
What arrangements are in place for those with learning difficulties/disabilities
What other communication formats and aids are available for those who need them.
Prisoner or detainee
Check if they require any help with communication and if any was supplied.
Observation
Check
There are contacts with embassies and lawyers
That information is available in different languages and formats
What aids are in place for those who require them, for example hearing loops, etc.
If written information is available in easy read format.
